Airbnb One Chat

  • UI/UX Strategy
  • Creative
  • Prototyping
  • Artificial Intelligence

Challenge

Non-technical users find it challenging to use OneChat and Glean Chat effectively. They often don’t understand the best approaches to interact with chat to produce the best results and outcomes. Their interactions can be lackluster, doesn't meet their needs, and leads to reduced day to day utilization of AI.

Solution

Make OneChat more accessible and user-friendly for all employees, regardless of their technical knowledge. This includes making the settings more understandable, providing regular updates on new features or models, and offering guidance on how to use OneChat effectively. Bring the latest features into OneChat so that we’re maintaining parity with enterprise offerings.

One chat One chat
"Ryan has been my partner in crime in shaping new user experiences for our products. Together, we have crafted amazing experiences that resonate across the company. He consistently proposes elegant and user-friendly solutions, and I can always rely on Ryan to excel in his designs."

Jose Pena

Senior Software Engineer – Airbnb